Privacy Policy
1. Information Collection
At paulgreen-shoes.com, we collect:
- Personal identifiers (name, address, email)
- Payment details (processed securely via encryption)
- Technical data (IP address, device information)
- Usage patterns (browsing behavior, purchase history)
2. Purpose of Data Processing
Your information enables us to:
- Process and fulfill orders
- Provide customer support
- Improve our products/services
- Prevent fraudulent activity
- Send marketing communications (with consent)
3. Legal Basis for Processing
We rely on:
- Contractual necessity (order fulfillment)
- Legitimate business interests
- Your explicit consent (for marketing)
- Legal compliance requirements
4. Data Sharing Practices
We may disclose information to:
- Payment processors (Stripe, PayPal)
- Shipping carriers (UPS, DHL)
- Analytics providers (Google Analytics)
- Legal authorities (when required by law)
5. International Data Transfers
For non-EU customers:
- Data may be transferred to EU servers
- Protected by Standard Contractual Clauses
- Subject to GDPR protections where applicable
6. Your Rights
You may:
- Access your personal data
- Request corrections
- Delete your information
- Restrict processing
- Object to marketing
- Request data portability
7. Data Security Measures
We implement:
- 256-bit SSL encryption
- Regular security audits
- PCI-DSS compliance
- Two-factor authentication for staff
8. Retention Periods
We retain data:
- Active customers: 5 years
- Order records: 7 years (legal requirement)
- Inactive accounts: 3 years
9. Cookie Policy
Our site uses:
- Essential cookies (shopping cart)
- Performance cookies (analytics)
- Marketing cookies (with consent)
Manage preferences via browser settings
10. Policy Updates
We may revise this policy periodically. Continued use of paulgreen-shoes.com constitutes acceptance of changes.
11. Contact Information
For privacy inquiries:
- Visit our Help Center at paulgreen-shoes.com/help
- Lodge complaints with your local data protection authority