Frequently Asked Questions (FAQ)

1. Ordering & Shipping
Q: How long does shipping take?
A: Most orders ship within 1-2 business days. Delivery times vary:

  • USA: 3-5 business days
  • International: 5-10 business days
    Track your order at paulgreen-shoes.com/orders

Q: What shipping methods do you offer?
A: We provide:

  • Standard Ground (free over $100)
  • 2-Day Express ($15)
  • International Priority

2. Sizing & Fit
Q: How do I find my size?
A: Use our interactive size guide at paulgreen-shoes.com/size-chart with:

  • Foot measurement instructions
  • EU/US conversion tables
  • Width fitting recommendations

Q: Are your shoes true to size?
A: Most styles run true to size. Check individual product pages for specific fit notes from our stylists.

3. Returns & Exchanges
Q: Can I exchange for a different size?
A: Yes! Initiate a return at paulgreen-shoes.com/returns, then place a new order. Email us for price-match adjustments.

Q: Who pays for return shipping?
A: We cover returns for defective items. Standard returns include prepaid label with $7.95 deduction.

4. Product Care
Q: How should I care for leather shoes?
A: We recommend:

  • Using cedar shoe trees
  • Conditioning monthly
  • Avoiding extreme wetness
    Detailed care guides available on product pages

5. Materials & Quality
Q: Where are your shoes made?
A: All Paul Green shoes are handcrafted in Europe using:

  • Premium European leathers
  • Eco-tanned materials
  • Traditional construction techniques

6. Payments & Security
Q: What payment methods do you accept?
A: We accept:

  • All major credit cards
  • PayPal
  • Apple/Google Pay
  • Klarna (installment payments)

7. Special Requests
Q: Do you offer gift wrapping?
A: Yes! Select during checkout for $8 per item. Includes:

  • Luxury gift box
  • Handwritten note
  • No price documentation

Q: Can I pre-order upcoming styles?
A: Join our VIP list at paulgreen-shoes.com/vip for early access to new collections.

8. Sustainability
Q: What’s your environmental policy?
A: We:

  • Use vegetable-tanned leathers
  • Offset carbon emissions
  • Recycle all production waste
    Read our full sustainability pledge on our website.

For additional questions, visit our Help Center at paulgreen-shoes.com/help